Privacy Policy
Effective date: 2024
This Privacy Policy pertains to SAPIENCE EDU CONNECT PRIVATE LIMITED ("Sapience" or "Us/us") and governs the collection and use of Personal Information of customers, vendors, employees, and users ("You/your") on the online platform www.sapienceeduconnect.com ("Website"), lms.sapienceeduconnect.com ("Web application") and app.sapienceeduconnect.com ("Mobile application"). We adhere to ethical standards in gathering, using, and safeguarding any information provided by you.
By using/accessing the Website, Web Application, mobile app or services/products offered, you agree to the terms outlined in this Policy. We collect Personal Information when you register, express interest in our products/services, participate in activities on our Website, Web Application, mobile app or contact us. This information includes your name, age, email address, location, phone number, password, and your ward's educational interests.
We may also collect transaction-related information and information you provide when seeking help. The collected information may include Personally-Identifying Information, Sensitive Personal Information, and Associated Information as defined under the Data Protection Rules.
We may use this information to contact you, provide services, send important notices, and for marketing promotions. Your data may be shared with third parties only as described in this Policy and with your explicit consent.
We utilise collected information to analyse trends, conduct research, administer services/products, understand user behaviour, and provide personalised content. Aggregate statistics about customers and traffic patterns may be shared with reputable third parties.
We may disclose information as required by law, to enforce Terms of Use, protect rights or safety, or with third-party service providers to personalise services/products and perform behavioural analysis.
We may record audio during your use of the app to enhance the physical security of both tutors and students. These recordings may be shared with government authorities if required to investigate potential legal violations. We may also use these recordings to improve our services and assess the quality of interactions. These recordings will be securely stored in our database and will not be deleted or shared with third parties, except as required by law or with explicit user consent.
Please note that we do not share recorded audio through the mobile app with any third parties, except for authorized government authorities.
You have the means to ensure your Personal Information is correct and current. We employ reasonable security measures to protect your data, but no system is entirely immune to breaches. Your Personal Information is not rented, traded, or shared for marketing purposes without your consent.
We retain your data for at least three years, subject to legal and business requirements. Server logs may automatically record information when you access our Website/Web application/Mobile application.
Amendments
As the Company evolves, our privacy policy will need to evolve as well to cover new situations. The policy may get amended from time to time. You are advised to review this Policy regularly for any changes, as continued use is deemed approval of all changes.
Your Consent
We believe that every user of our Services/products/Website/Web application/Mobile application must be in a position to provide informed consent before providing any Information required for the use of the Services/products/Website/Web application/Mobile application. By registering with us, you are expressly consenting to our collection, processing, storing, disclosing, and handling of your information as outlined in this Policy now and as amended by us. Processing your information in any way, including, but not limited to, collecting, storing, deleting, using, combining, sharing, transferring, and disclosing information, all of which will take place in India. If you reside outside India your information will be transferred, processed, and stored under the applicable data protection laws of India.
Consulting
We use third parties to help us provide services to you including the fulfilment of service, processing of payments, monitoring site activity, conducting surveys, maintaining our database, administering emails, and administering contents, and providing aggregate, comparative information on the performance of our Website/Web Application/Mobile application to us and a select group.
Subscriptions
It is open for you to customize our usage of your personal information to communicate with you, to send you marketing information, how we provide you with customised and relevant advertising, and whether you want to stay signed in to your account.
If you do not wish to receive marketing communications from us, you can unsubscribe from the link in the email you would receive to change your communication preferences or indicate your communication preferences. You can also reach us via chat, WhatsApp, call or email to block promotional communication to you. Keep in mind, we do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
Ownership of Rights
All rights, including copyright, in this Website, Web application, mobile app are owned by or licensed to us. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You are prohibited from modifying, copying, distributing, transmitting, displaying, printing, publishing, selling, licensing, creating derivative works, or using any Content available on or through our Website for commercial or public purposes. You may not modify, distribute or re-post something on this Website for any purpose.
Contact Us
For questions about this Privacy Policy, contact us at info@sapienceeduconnect.com or call +91 80784 06608.